What currency are the prices do I see in the site?
All prices are in USD.

Can I  have a refund ?

Due to COVID, all items are final sale 

What is a closure Wig 

This is a wig with a smaller piece of lace . For example , closures can come in different sizes from 4*4 , 5*5, 6*6 .This is a piece that covers the center or side portion of the head and often does not need to be glued . This is a great option for beginners 

What is a frontal Wig 

Our frontal wigs are for ppl who want more coverage and versatility. It will allow for the user to have a middle or Side part and can be glued down. 

What is a glueless wig 

This is a wig that is made to fit and created for that individual. Wig gives the most natural appearance and doesn’t require glue . This is a wig type that can be pulled off and not and fits the head to perfection. Ask about it and check out our wig measurement template 

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@franklyweaves.com

I am not in love with my order, can it be returned? What if there is an issue?
We love our clients and want to do what it takes to make you happy. With that being said , we will allow you to exchange and return your wigs within 7 days of delivery .  You are able to return the wig for adjustments and add ins . No refunds will be given as we must maintain safety standards for a personal care item which this is. Since all wigs are customized for the individual, we are unable to restock it or to resell it . You must ship it back at your own expense, in its original state which means unused, not cut or damaged and with all tags. Once we have received the product, we will be notified and adjustments will be begin.  Please Include your name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before asking for adjustments 

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. 

I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@franklyweaves.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refunds will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your wig life easier! Please send us an email to info@franklyweaves.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.